Contact
Four addresses. A person behind each one.
There is no support department here — eleven of us, in London and Lisbon, and your email goes to whoever knows the answer. Most of what arrives is a film that did not develop or a party that outgrew its plan, and both of those we can usually sort the same day.
Median first reply, last 30 days
2h41m
Right now
Someone is at a desk
14:55 in London · 14:55 in Lisbon
Most of it is already answered — the help centre is faster than we are.
Where to write
Pick the nearest door.
Every one of these is a real inbox with a name on it. If none of them fit, the form further down lands in exactly the same place.
Support
Something is broken, or a film did not develop.
~3h to a first reply, seven days a week
We answer within a day, usually the same one.
Before you write
Send the film name and the phone you shot on. It saves a round trip, and we can usually see what went wrong before we reply.
Hosting something big
Over 300 guests, a venue, a festival, a season of events.
~1d to a first reply, weekdays
A person will reply, not a form.
Press
Writing about us, or want the logo as an actual vector.
~2h to a first reply, weekdays
Press kit sent on request.
Privacy
A photo you want pulled, or a data request.
~5d to a first reply, weekdays
Handled within 30 days, usually faster.
Or just write here
Not sure which door?
Send it here and we will pass it along. It reaches the same people — nothing lands in a ticket system, because we do not have one.
The one thing we cannot do is look inside a sealed film to check whether a photo came through. Sealed means sealed, including for us. Ask again once it develops and we can go and find it.
every one of these gets read, by one of the eleven
Where we are
London
14:5551.5305° N·0.0755° W·seven of us
A room over a picture framer on Kingsland Road, E2. Post, prints and anything that needs a signature comes here. The buzzer works about half the time.
For post
Capsule Camera Ltd.
214a Kingsland Road
London E2 8DY
United Kingdom
Lisbon
14:5538.7175° N·9.1490° W·four of us
Four desks and one very loud espresso machine, up the hill from Príncipe Real. This is where the film stocks get argued about.
Dropping in
Rua da Escola Politécnica 34
1250-100 Lisboa
Portugal
Post still goes to London.