Help, without a ticket number.

Pick the first and last night, fourteen nights at most, then choose the seal and reveal times. Guests can take photos up to the seal time. Full photos stay sealed by default.

Print the QR from the share screen and put it on the table. It works for anyone who can point a camera at a square.

On a paid film you can upload artwork and the QR sits on top of it. It prints clean at A5, which is the size that fits on a table without being a poster.

A film has one host. Guests can join and take photos, but only the host can change film settings.

You can raise it any time. Lowering it will not take back shots people already have.

You can change the seal time before the film seals, within the 14-night limit. Once it seals, guests cannot take more photos. There is no grace period.

Write to privacy@trycapsule.app with the film name and roughly when it was taken. It goes from the film and from our storage within a day. We cannot reach a copy somebody already saved.

After the reveal, save photos to your photo library in the iPhone app, or download a ZIP in your browser. Choose the film look or the originals. Return to the app or browser you used to join; we do not email the roll.

Write through the contact form with the film name and roughly when it happened. Shots sit in storage long before anyone is allowed to see them, so a film that looks empty is usually not.

One free film at a time, for up to five people with twelve shots each. Delete your existing free film or choose a paid film to create another.

The browser is holding the permission, not us. In Safari, tap the aA in the address bar, then Website Settings, then Camera, then Allow. In Chrome it is behind the lock icon. Reload after.

Ask the host. They can add more in two taps. Or accept it, which is arguably the point.

No. Shots upload the moment you take them. Close it, put the phone away, come back later. Your remaining count is exactly where you left it.

You can, and the photograph will look like it was taken on a laptop. We would think hard about it.

Into the sealed film. You will get the whole roll, including your own shots, when it develops.

Yes. Write to privacy@trycapsule.app with the film name and roughly when you took it, before or after it develops.

They picked up your phone and spent your film on the ceiling. That part is between the two of you. Ask the host for a top-up.

Open the film on the phone or in the browser you shot with: that is where it develops. If it is still missing, write to us and include the film name.

Encrypted, with Cloudflare, in its Eastern Europe region. No frame ever sits on a public address. Every image is served through a signed link that stops working within two hours.

Up to 2,400 pixels on the long side. The film look is applied as a separate copy, so the photograph underneath is never changed by it.

Free films may be deleted 30 days after development under our terms. Automatic deletion is not currently active. Download your photos to keep your own copy. Paid films stay until you delete them.

We keep the name you give the film, your membership and your photos. If you choose Sign in with Apple, Apple may also provide your name and email address. If you add an email and password in You, we keep that email and a hash of the password so another phone can sign in. We do not send film or marketing mail.

Yes, whether or not you took it. Write to privacy@trycapsule.app with the film name. It goes from the film and from our storage within a day. We cannot reach a copy somebody already saved.

No. Not on the photos, not on the metadata, not on anything in a film.

A host can delete a film from its settings. Download links die immediately and the frames are gone from storage, backups included, within 30 days.

In the app, under You, then Delete account. It shows you exactly what goes before you confirm, and then it happens straight away: your name and sign-in, every film you host, for everyone in it, and your photographs in other people’s films, unless you switch that off to leave them there as Guest. Receipts for films you bought stay, without your name, for tax.